Terms And Conditions
In these terms & conditions, “My Small Town Apparel” may also be referred to as “we” or “MSTA” “You” refers to the consumer.
Personal Data
At My Small Town Apparel, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.
From time to time we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.
Turnaround Time
Our standard turnaround time is currently 10-15 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing or speciality inks.
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. MSTA will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Turnaround Time Example:
Say you contact us on Monday with your order details. We put together your invoice and digital mockup, and you approve art and pay invoice on Tuesday. Standard turnaround time will start the following business day (Wednesday) and your order will be ready in 10-15 business days. Our turnaround time does not include shipping transit days. As stated above, if you have a required "In-Hands Date" please let us know and we'll confirm if your order can be delivered on-or-before that date.
Payment Terms
An art fee of $75 will be added where applicable. This art fee will be applied to your balance owed if an order is placed and fulfilled. If a vector redrawn is needed, these can be completed for $40. These payments are due upfront before a mockup can be created. You can purchase a commercial use mockup for $10 each.
Due In Full: Payment is due in full prior to being printed, however, no payment is required until you approve your invoice and digital mockup.
If paying with a debit/credit card, orders over $1000.00 will incur a 3.5% fee. To avoid fee payment can be made via cash or check. All checks must be written out to Top Tees LLC.
Net Terms: Orders with Net Terms (prior approval required) can simply approve the order without payment at the time of approval. The invoice date and Net Term’s start date is generally the day your order is shipped or picked up. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check, money order, or bank transfer; credit cards and PayPal are not accepted for Net Terms orders. (See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)
Rush Orders
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
- Rush (3-5 Business Days): add 25% to Shirt Price
- Super Rush (2 Business Days): add 50% to Shirt Price
Rush Orders are subject to availability based on our current workload and time frames are based on our current production schedule and do not include shipping time. Rush Orders are subject to the same Under/Over Run Allowance as standard orders. MSTA will not be held responsible for shipping issues once your order has left our facility.
Artwork Creation & Ownership
All artwork created by My Small Town Apparel is the sole property of My Small Town Apparel. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork.
Any artwork you submit to us for printing that is not being created by My Small Town Apparel is owned by you or its rightful owner, not My Small Town Apparel. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art Approval
All artwork must be approved prior to printing. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your completion date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Out of Stock Items
My Small Town Apparel will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Manufacturer Defects
My Small Town Apparel is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment.
Garment Subjectivity
My Small Town Apparel will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend.
Order Minimums
Our current minimum order is 12 for 1-2 color prints and 48 for 3-5 color prints garments per image. For example if you order 50 garments you must have the same image/s printed on all of the garments to meet the minimum. If you want a single different image on each of the 50 garments you would not meet the minimum order. Our main printing method is screen printing but we also have the option of Direct To Film (DTF), Vinyl and Sublimation.
Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Seam, Collar, and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Care Instructions
In order to ensure image longevity and vibrancy, we recommend machine wash cold, washed inside out and tumble dry low.
Image Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Due to the nature of screen printing ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Ink Color & Pantone Matching
Due to the nature of screen printing inks, we cannot guarantee requested Pantone colors. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Printed Sample Policy
Printed Samples are not available here at My Small Town Apparel.
In-Hands Date
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify us immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
Shipping
We ship via UPS & USPS. A tracking number will be sent to you shortly after your order has left our facility. My Small Town Apparel will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice. My Small Town Apparel assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
Packaging
All orders will be bulk packaged, generally folded by the size, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours.
Blank Apparel Orders
We do not sell blank apparel in bulk. Single blank samples are available for purchase upon request if you wish to confirm a garment's specs before placing your print order.
Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Google+. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will be happy to discuss options available. We do not offer refunds.
Cancellation
Orders that are canceled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
- Prior to MSTA ordering blank garments: 10%
- After MSTA has ordered blank garments: 15% plus return shipping costs to our vendor (TBD)
- After MSTA has received and sorted blank garments, but before printing: 25%
Returned Checks
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Terms & Conditions
Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. My Small Town Apparel reserves the right to change its Terms & Conditions at any time without notice.
Questions
If you have any questions regarding our Terms & Conditions, please email info@mysmalltownapparel.com before placing your order. Thanks again for working with us, looking forward to printing for you soon!